Frequently Asked Questions

Please find a summery of questions/FAQ we collected from our customer over time. If you cannot find your specific question don’t worry, send us an email right away.
We are here for you. Do it, natch!

We accept the following methods of payment:

Credit Cards (via Paypal, no Paypal account necessary):
Visa
MasterCard
American Express
Discover

PayPal

Please ensure that your billing name is entered exactly as it appears on your card. For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate.

Login and go to MY ACCOUNT to see all orders and their status. You can look up information about an order directly as well: Go to MY ACCOUNT – TRACK MY ORDER and insert Order ID and Billing Email to track order.

natch is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you’re not happy for any reason, we will gladly accept your return within 30 days of the delivery date. Simply send us any natch products in their original, unused condition for a full refund of the merchandise value. Please see our TERMS for additional information regarding returns and exchanges.

Exchanges:
Please note that we do not perform exchanges at this time. Please place a new order in the SHOP.

Due to our fast shipping process, it is not possible to change or cancel an order once it has been placed into the system. You will need to return the original package to obtain a refund and place a new order for the desired product. Please see our TERMS to learn more about our Return Policy.

Yes, simply use your Canadian address during checkout.

This web site accepts orders to be shipped outside the United States. These orders are not eligible for expedited shipping and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning products to natch, if necessary. Please note that all orders are processed in $US dollars.

Yes, we are able to ship to P.O. boxes via Standard shipping only. Orders to such addresses are not eligible for expedited shipping.

We charge sales and use tax according to Federal, State and Local Government rules and guidelines. Tax is calculated based on your shipping address and the appropriate rules for that tax jurisdiction.
Final tax calculation will be performed during order process.

To redeem a coupon code, enter the code in the appropriate field on the right, bottom area of the CART page. Codes are not case sensitive, but be sure to enter the code with the exact spelling. Simply click the “APPLY COUPON” button in order for the discount to be applied. The discounted amount will be displayed on the CART and order pages. If the code is invalid, expired or you have not placed eligible products in the cart, a discount cannot be applied.

Please also refer to our detailed TERMS regarding the use of this website.

FAQ Tip: You may reach the natch customer service in several ways: via our online form, by email or by phone: +1(310)570-2406.